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Get In Touch

Have a question, issue, or feedback? We'd love to hear from you. We typically respond within 24–48 hours.

Choose how to contact us

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Email Support

For general questions, account issues, or feature requests.

support@pythonquest.dev
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Legal & Privacy

For privacy requests, data deletion, or Terms of Service queries.

legal@pythonquest.dev
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Response Time

We aim to respond to all messages within 24–48 hours on business days.

Mon – Fri, 9am – 6pm WAT

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🐍 Before you write

Many common questions are answered in the:

🏆 Report a Bug

When reporting bugs, please include:

  • • Your browser and device type
  • • The lesson or page where the issue occurred
  • • Steps to reproduce the problem
  • • Any error messages shown

Quick tip: If you have a coupon code issue, include the coupon code in your message (it's safe to share with us).

Frequently Asked Questions

How do I reset my password?

Go to the sign-in page and click "Forgot password?" — you'll receive an email with a reset link. Check your spam folder if it doesn't arrive within a few minutes.

My coupon code isn't working — what do I do?

Make sure the code is entered in UPPERCASE with no extra spaces. Coupons have a limited number of uses — if yours has expired, contact us and we'll look into it.

I completed a lesson but my progress didn't save.

Click the "☁️ Save to Storage" button on your dashboard to sync progress to your account. If the issue persists, try the "💾 Save Backup File" option and contact us with the file attached.

Can I access Python Quest on mobile?

Yes! Python Quest is responsive and works on mobile browsers. For the best coding experience, we recommend using a tablet or desktop for lessons that involve the code editor.

How do I download my certificate?

Complete all 20 lessons and pass the Certification Exam with 75% or higher. A certificate view will appear with a "Download Certificate" button. If you passed but can't find your certificate, use the "Generate Missing Certificates" button in your account sidebar.

When will the paid plans (Basic & Pro) be available?

Our payment gateway is currently under construction. In the meantime, you can get full access for free using a valid coupon code. Sign up to our platform to be notified when paid plans launch.

How do I request deletion of my data?

Send us an email at legal@pythonquest.dev with the subject "Data Deletion Request" and include your registered email address. We'll process your request within 30 days.

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